tag:blogger.com,1999:blog-8362454344378752317.post7044869672059231498..comments2024-03-08T09:42:28.879+01:00Comments on Burnt by the Tuscan Sun: Tante Belle Cose - March 09Irreverent Italyhttp://www.blogger.com/profile/15104487411073849736noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-8362454344378752317.post-82643955910737082072009-04-03T15:21:00.000+02:002009-04-03T15:21:00.000+02:00Well, it also depends on what the cause of the del...Well, it also depends on what the cause of the delay or difficulty might have been: just the other day I had a 65 minute delay on a super EuroCityExtraChargeSuperFast10+eurosTrain (without any restaurant car, and without any refreshment cart on board the entire train, and without even any electrical outlet as I was in seat n° 10 next to the compartment door that wouldn't close and without any tray on which to pose my laptop...) but the delay was due to "people on the tracks" (literalmente "persone sui binari") which was obviously due not to Trenitalia (the people who sell the tickets) but the fault of RFI: Rete Ferroviaria Italiana, the people who run the traintracks...<BR/><BR/>So translated very roughly: you (the passenger) are screwed. No refund due to anyone.<BR/>"Insomma": life is unpredictable, and we couldn't predict this delay, so it's your fault you picked that unlucky train, not our fault we couldn't keep people off our tracks. Next time, maybe you're better off flying, even with the hour+ before and time to collect baggage...<BR/><BR/>If the cause is not directly blame-able on Trenitalia, <I>obviously</I> (to them it seems so obvious) no refund. Trenitalia doesn't have to protect the tracks if they don't want to (or if it costs extra money like hiring track-guards or having people call the police). They don't have to pay up...<BR/><BR/>If the problem is chronic delays on a certain line, there is no reimbursement for past passengers, only a discount on future monthly passes (so only for people who have monthly passes, <I>obviously</I>).<BR/><BR/>The discounted fares are also only in limited time periods of low-traffic periods, so good luck finding a low-cost high-speed fare.Jacqueshttp://oldcountry.blogdrive.com/noreply@blogger.com